Front Desk - Delight tourists visiting Tokyo ~ Thrive in a fun international environment

• Meet guest needs and provide service that exceeds expectations

• Greet guests warmly upon arrival and assign rooms

• Respond to guest inquiries promptly and professionally, and appropriately resolve complaints and requests

• Provide accurate information about hotel facilities, room availability, rates, amenities, and other details

• Coordinate with the housekeeping team to ensure all rooms are clean and organized, and that necessary supplies and furnishings are in place for guests to stay comfortably

Wayfarer is a growing hospitality technology company that combines on-the-ground hotel operations with software, data, and AI to create next-generation hospitality. As we move into the next growth phase in Japan and beyond, we are looking for teammates who can create new things together with us, take on challenges, and grow with us.

The ideal candidate for Operations Associate is someone with initiative who can think and act independently, is disciplined, and can approach work in an organized manner. We also seek someone with a sense of responsibility and perseverance, who actively embraces new approaches and possesses the flexibility to embrace change positively.

We welcome those who can accept feedback openly and communicate in an open and candid manner.

Japanese language proficiency level capable of customer guidance, telephone support, and similar tasks