Traveler Experience Associate - Delivering Japanese Culture Experiences

Job Responsibilities

・Planning and operating cultural events and guest activations (including concept development, scheduling, vendor coordination, and on-site management)

・Updating and managing guest-facing content through in-house CMS and OTA platforms

・Planning and executing brand experience and local community programs

・Managing progress, budgets, and schedules across multiple projects

・Quality checking of materials and local setups, and documenting operational workflows

・Proposing service improvements and new ideas based on guest feedback and trends

Application Requirements

・Practical experience in project management, event planning, creative production, or hospitality (2–3 years)

・Strong organizational skills and attention to detail

・Clear and positive communication skills, flexibility to change

・English: Fluent level (reading, writing, and conversation)

・Japanese: Fluent level (reading, writing, and conversation)

・Ability to work evenings and weekends as needed for events

Making travel deeper and more memorable.

We don't just offer accommodation—we want to deliver experiences where travelers connect with the land, feel the culture of Japan, and build relationships with its people.

The Traveler Experience Associate is a key person who brings such "memorable Japan experiences" to life. You will play a role in uncovering regional charm and connecting visitors with Japan through cultural events and guest programs.

With your creativity and thoughtful attention, someone's journey becomes a special page in their life story—that's the kind of work this is.

If you're interested in taking on a challenge in the hotel industry, we'd love to hear from you!